This course will help learners develop better interaction skills when working with people living
with dementia (PLwD). Using a consistent and sequential cueing system is part of developing
skillful communication in dementia care. Beginning all interactions with a positive physical
approach (PPA), a positive personal connection (PPC), and a positive action starter (PAS)
greatly reduces the risk of negative encounters and problematic interactions. The use of personfirst,
“go with the flow” responses and improved non-verbal strategies will be demonstrated to
foster better understanding of messages and requests as well as better participation with fewer
episodes of distress or frustration.