Course Description:

Employee First Culture is characterized by a working environment that is focused on a commitment to the well-being of staff and the building of relationships. Because of the trend toward person-centeredness and the focus on workforce development, providers are recognizing a new approach to the Golden Rule (i.e., if we are asking staff to treat others in a person-centered, caring, committed way, then providers should treat staff in a similar way). Because care delivery must be so consistent, it is imperative that employees are the first level of care provided by the organization, and that they are thereby able to share that care model with residents/patients. This course provides an in-depth discussion of the key characteristics of an employee first culture for all professionals in any healthcare setting. It will offer information on conducting an assessment of baseline status to determine a starting point for an organization. A discussion of the role of the leader in making this paradigm shift and defining a goal for success is also included.