Course Description:

It is essential that leaders understand the role of leading others, since without followers, there is no leadership. The workforce of today is very different from that of previous generations and demands a higher level of leader. Leaders must be adaptable, flexible, passionate, and collaborative. Employees want to be actively engaged in every aspect of the work. Communication skills and conflict management are essential to the leadership role. This course focuses on the role of the leader in building trust, understanding generational differences, conflict management, coaching for development, and communication.